Billing and Insurance

Payment Policy

DeKalb CSB serves all clients who are eligible for treatment. No one will be denied access to services due to inability to pay. Clients not covered by Medicaid will be asked to pay any co-payment due, and under the State Assistance Program clients will be asked to pay an amount on a sliding fee scale based on income.

For those with insurance coverage, we accept the following plans:

  • Medicaid
  • Peachcare for Kids
  • Amerigroup
  • Wellcare
  • Medicare Part B
  • Wellcare Medicare Advantage
  • APS Medicare Advantage

We do not currently accept Medicare Prescription Drug (Part D) Plans, or Medicare Supplemental Coverage Plans.

We do not currently accept private insurance plans.  Clients are expected to pay for services at the time of service.

We have on-site financial counselors in the Eligibility Unit that provide support services to clients and/or their families and agency program staff. Financial counselors assist in identifying all available financial resources for which clients may be eligible to fund the cost of required services and improve total quality of life.

  • Remember to bring your insurance card (CMO, PPO, etc.) with you to each appointment.
  • If the procedure is not covered 100 percent by insurance, Medicaid, or Medicare then DeKalb CSB will ask for copayment or deposit to be paid when you check in for your appointment.
  • A representative from the Insurance Verification/Consumer Access department may contact you prior to the procedure date to make sure all of your information is correct.
  • If your insurance has changed or you need to update your insurance, contact the Insurance Verification Unit at 404.508.6428.
  • For questions related to billing, please contact the Revenue Cycle Department at 404.508.6406.

Mailing: PO Box 1648, Decatur, GA 30031
General information: 404.294.3834
Appointments, referrals and crisis support: 404.892.4646

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