Access Dekalb CSB Services

How to Access DeKalb CSB Services

DeKalb CSB Central Access
Appointments, referrals and crisis support

DeKalb CSB provides a single point of entry to access our services. Master’s level clinicians determine the caller’s immediate needs and offer support, evaluation and referral when appropriate. If you call and are connected to voicemail, please leave a message and your call will be returned.

For those who are hearing impaired, please call 404.377.9224. We also provide interpreter services at no additional cost for non-English speaking individuals.

Developmental Disabilities Services

To determine eligibility for DeKalb CSB’s developmental disability services, contact the Georgia Department of Behavioral Health and Developmental Disabilities Region 3 Office for intake and evaluation at 770.414.3052 and online at For those in Region 3 who currently have a Medicaid Waiver for NOW or COMP services and would like the DeKalb CSB to be your provider, please visit our Developmental Disability Services page.

Behavioral Health Services

DeKalb CSB offers substance abuse services for adults and offers mental health services to children, adolescents and adults. To access these services, our Central Access line at 404.892.4646 for assessments, scheduling appointments or referrals. If you are eligible for services, we will schedule an intake appointment for you. For more information, please view our Mental Health and AddictionServices page.

To access our criminal justice program services, call 404-508-6445. We offer a variety of services for individuals arrested and/or convicted of an alcohol or drug offenses, domestic violence, and other offenses that may warrant a mental health or substance abuse evaluation.

Intake Appointment

Located at our Winn Way Mental Health Center, our Central Intake Unit is the first contact for all adults and children seeking outpatient mental health and substance abuse services within our agency. The clinical file is activated by the patient accounts technician and includes information such as financial assessment, obtaining lawful presence documentation and education about client rights and responsibilities.

A licensed clinician will provide a clinical assessment to determine if you are eligible for services, determine the most appropriate service, schedule first therapist appointment, or provide referral information should it be determined that you do not meet eligibility requirements for our services. Initial psychiatric and nursing appointments are scheduled based on urgency of need and availability.

Helpful information for Intake

  • Please bring all required including insurance, financial status and identification documentation to the first appointment.
  • Bring previous clinical documents if they are available: hospital discharge papers, copies of previous clinical assessments or treatment notes, names and contact information for previous providers.
  • Bring all current medication bottles or list of medications and dosages.
  • For children and adolescents, please include IEP and/or previous psychological testing results.
  • The entire process for intake can be two to three hours due to demand or clinical emergencies. We do our best to provide the most thorough, quality care that we can for each person that we see.

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